User Research


Successful digital products and services need to be grounded in user research. This course covers basics and intermediate methods of user research.

Beyond covering a selection of relevant methods and concepts, the participants will work in teams to get hands-on experiences on doing user research.

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SKU: 6595 Category:

Start date

March 3, 2023

End date

March 24, 2023

Language(s) of the training


Languages spoken by the coach(es)

English, German, Luxembourgish, French


Björn Rohles


  • Learners gain an in-depth understanding of user research methods, including collecting the data, analyzing the data, and converting it into requirements for design solutions.
  • ESCO occupations: 2511.19 user experience analyst

Learning Outcomes

  • performing user research to understand the context of use for digital products and services, with a variety of methods (e.g., interviewing, observing, diary studies)
  • converting research findings into personas and journey maps grounded in empirical data
  • translating user needs into requirements
  • ESCO skills: execute user research activities, conduct qualitative research, use methodologies of UCD, conduct research interviews, use experience map, interact with users to gather requirements


This course has a total of 16 hours and takes place on four days:

  • Day 1:   03.03.2023   09:00 – 13:00
  • Day 2:   10.03.2023   09:00 – 13:00
  • Day 3:   17.03.2023   09:00 – 13:00
  • Day 4:   24.03.2023   09:00 – 13:00

Two of the sessions (03.03.2023 and 24.03.2023) are also part of the “Introduction to Human-Centered Design” module.

Format and Location

This course takes place ON-SITE

Terres Rouges building
14, porte de France
L-4360 Esch/Alzette




Knowledge about key concepts in user experience (UX) is required, such as knowing how to distinguish key terms like user experience, usability, accessibility, and human-centered design.

As a starter, we offer the module “Crash Course: Key Concepts in User Experience (UX)“.

Additional Info

The module is part of the learning track “User Experience (UX): Human-Centered Design, Research, and Management“.


This training does not have any assessment or exams; a certificate of participation will be issued to participants.