User Experience (UX) Management – Summer 2023


Management plays a decisive role in aligning an organization towards providing positive user experiences. This module covers UX management essentials that help you implement human-centered design (HCD).

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SKU: 7441 Category:

Start date

July 20, 2023

End date

July 20, 2023

Language(s) of the training


Languages spoken by the coach(es)

English, German, Luxembourgish, French


Björn Rohles


  • Learners understand relevant aspects of management that are particular to human-centred design and user experience (UX).
  • Learners are able to manage customer or user experiences and help their organisations in prioritising customer or user needs.

Learning Outcomes

  • understanding the business relevance of human-centered design
  • understanding and raising the maturity of an organization in terms of human-centered design and UX
  • understanding the Return on Investment (ROI) of UX activities
  • understanding management and leadership skills for human-centered design
  • creating visions and strategies for UX
  • ESCO skills: plan medium to long term objectives, identify stress points of customer interaction, manage the customer experience, design customer experiences, improve business processes, analyse business objectives, analyse data about clients, measure customer feedback, provide improvement strategies


This course has a total of 8 hours and covers one day:

Day 1/1:   20.07.2023   9:00-18:00.

Format and Location

This course takes place ON-SITE

Terres Rouges building
14, porte de France
L-4360 Esch/Alzette




Knowledge about key concepts in user experience (UX) is required, such as knowing how to distinguish key terms like user experience, usability, accessibility, and human-centered design.

As a starter, we offer the module “Crash Course: Key Concepts in User Experience (UX)“.

Additional Info

This module is part of the learning track “User Experience (UX): Human-Centered Design, Research, and Management“.


This training does not have any assessment or exams; a certificate of participation will be issued to participants.